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Age verification for vaping products is a legal requirement for every UK retailer. Here is a clear guide to how the law works, what Challenge 25 means in practice, how online retailers must verify age and what the consequences are for non-compliance.
UK law prohibits the sale and supply of vaping products to anyone under the age of 18. This applies to all forms of retail, in-store, online and any other method of supply. Retailers must operate age verification processes that are reasonably sufficient to prevent sales to underage customers. The industry standard is Challenge 25, a policy of requesting proof of age from any customer who appears to be under 25. Retailers who fail to operate effective age verification face criminal prosecution, fines of up to £2,500 per offence and potential licence revocation.
The Nicotine Inhaling Products (Age of Sale and Proxy Purchasing) Regulations 2015 made it a criminal offence to sell or supply e-cigarettes and related nicotine-containing products to under-18s in England, Wales and Scotland. Northern Ireland introduced equivalent legislation at the same time. The sale of vaping devices, even without nicotine-containing products, to under-18s is also prohibited under these regulations. The offence covers any form of supply, including giving vaping products as gifts.
Challenge 25 is an industry-standard age verification policy that requires retail staff to ask for proof of age from any customer who appears to be under 25. The policy is set at 25 rather than 18 to create a safety margin, if a customer could plausibly be under 18, requesting ID prevents staff from misjudging age. Under Challenge 25, the default is to ask. If a customer is asked for ID and cannot provide an acceptable form, the sale must be refused. Our Leicester store operates Challenge 25 on every transaction where the customer's age is not clearly established.
The legislation does not specify which forms of ID are acceptable, but in practice the following are universally accepted: a passport, a photocard driving licence, a PASS-accredited proof of age card (including Citizen Card, VALIDATE, and others bearing the PASS hologram), and an armed forces identity card. School or student cards, bank cards and non-PASS proof of age cards are generally not accepted as they lack the security features of the above. For online retailers, digital age verification processes including credit reference agency checks are used.
Online retailers selling vaping products must verify the age of customers as part of the checkout process. HMRC and Trading Standards expect online retailers to have robust age verification systems in place, such as credit reference agency checks that verify date of birth against financial records. Age gates, simply ticking a box to confirm you are 18, are not considered sufficient age verification and do not provide the statutory defence against prosecution. Delivery drivers may also be required to verify age at the point of delivery for age-restricted products.
A retailer who has made a reasonable and genuine mistake about a customer's age, believing in good faith that the customer was 18 or over, has a statutory defence against prosecution. However this defence is only available if the retailer had a documented Challenge 25 policy in operation and it was genuinely followed. A retailer who cannot demonstrate that they operated a systematic age verification policy cannot rely on this defence. This is why documented policies and staff training matter, not just informal practice.
"We are strict about Challenge 25. Every member of our Leicester team knows the policy and it is applied consistently. It is the law and it is right."
Touch of Vape team, LeicesterLocal Trading Standards teams regularly conduct test purchasing operations using underage volunteers to check compliance. Businesses found to have failed are prosecuted.
Each sale to an under-18 is a separate offence. Multiple sales can result in multiple fines. Persistent non-compliance can result in premises licence revocation.
Being found to have sold to under-18s has significant reputational consequences for any retailer. It is also increasingly being used to justify calls for stricter vaping regulations across the industry, irresponsible individual retailers create regulatory risk for the whole sector.
Adults who buy for under-18s face the same legal consequences as the retailer who knowingly sells to an underage customer.
We ask, we verify and we refuse to sell if ID cannot be provided. Our customers' confidence in our compliance is important to us.
To find our Leicester store, visit our Vape Shop Leicester page.
Our Legal guide covers age verification, UK vaping law and the regulatory framework that governs responsible retailing.
Find more UK vaping law guides in our Legal guide.
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